FAQ

Fleurdumal Shop specializes in intimate luxury pieces that balance aesthetic elegance with everyday comfort. Our collections feature delicate designs including asymmetric cuts, intricate guipure embroidery, and luxurious fabrics like velvet and silk. We celebrate modern femininity through thoughtfully crafted lingerie, swimwear, and clothing.

Our customers are individuals who appreciate luxury intimate apparel that makes them feel both comfortable and confident. They value thoughtfully designed pieces that celebrate diverse body types and preferences, from everyday essentials to special occasion items.

Our collections include: bras (bralettes, essentials, fuller cup), panties, bikinis, bodysuits, bondage & peekaboo bras, bustiers, camis & tanks, dresses, garters & belts, and cheeky & hiphugger styles. We focus on intimate luxury across multiple categories to build your complete wardrobe.

We recommend consulting our detailed size guide (available on each product page) for accurate measurements. Since we celebrate diverse body types, our sizing is designed to accommodate various shapes while maintaining our signature comfort and elegance.

Yes, we have a dedicated bridal collection featuring luxurious pieces perfect for special occasions, designed with the same attention to detail and elegance as all our collections.

Simply browse our collections, select your desired items and sizes, and proceed through our secure checkout process. You’ll need to provide shipping information and payment details to complete your order.

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.

We process orders quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll assist if processing hasn’t begun.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed through secure encrypted systems to ensure your information remains protected.

Absolutely. We use industry-standard encryption and security measures to protect all your payment and personal information throughout the transaction process.

We ship globally to celebrate modern femininity worldwide, though we’re currently unable to deliver to some Asian countries and remote locations. Please check during checkout if your destination is serviceable.

Standard Shipping – $12.95
For expedited care, we use premium carriers DHL or FedEx. Your order processes within 1-2 business days, with delivery within 10-15 days after dispatch. Includes tracking.

Free Shipping
For orders of $50 or more, we offer complimentary shipping via EMS. Processing within 1-2 business days, with delivery within 15-25 days after dispatch.

Each Fleurdumal piece is carefully inspected and lovingly packaged. Our team takes 1-2 business days to ensure your intimate luxury items are perfectly prepared for their journey to you.

Yes, once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

While we handle international shipping logistics, any applicable customs duties or taxes are the responsibility of the recipient, as determined by your local customs authorities.

You have 15 days from receipt of your items to initiate a return if they don’t speak to your individuality or make you feel as unforgettable as we intend. Items must be unworn, with tags attached, and in original packaging.

Please contact our customer care team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.

Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your payment method and financial institution.

Each item includes specific care instructions. Generally, we recommend hand washing delicate items in cool water with mild detergent and laying flat to dry to maintain the quality and beauty of our luxury fabrics and details.

Our pieces are thoughtfully crafted with attention to detail, using luxurious materials and designs that balance aesthetic elegance with everyday comfort. From asymmetric cuts to intricate embroidery, each piece is designed to make you feel both comfortable and confident.