Privacy Policy

At Fleurdumal Shop, we believe that protecting your privacy is as essential as the intricate craftsmanship we pour into every piece of our intimate luxury collections. This Privacy Policy reflects our commitment to safeguarding your personal information with the same sophistication and attention to detail that defines our brand.

Information We Collect

To provide you with our elegant shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit card details (processed securely through our payment partners) and PayPal information
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Preferences: Size preferences, favorite items, and shopping history to enhance your personal experience
• Communication Data: Correspondence when you contact our customer care team

How We Use Your Information

Your information helps us create the seamless, personalized experience our modern customers deserve:

• Process your orders and manage your account
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send you carefully curated communications about new collections, promotions, and styling advice (only with your consent)
• Protect against fraud and ensure website security
• Comply with legal obligations

Data Sharing and Disclosure

We treat your personal information with the same discretion we apply to your intimate style choices:

• Service Providers: We share necessary information with trusted partners who assist with payment processing, shipping, and website operations under strict confidentiality agreements
• Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As a global brand, your data may be processed outside your country of residence, always with adequate protection

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Your security is our priority, reflected in our sophisticated protection measures:

• Industry-standard encryption technology safeguards your transactions
• We never store complete payment information on our servers
• Regular security assessments and monitoring protect against unauthorized access
• Data is retained only as long as necessary for business purposes or legal requirements
• Secure servers and restricted access ensure your information remains protected

Your Rights and Choices

You have control over your personal information, including the right to:

• Access and review the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Request data portability where applicable

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

Like the delicate embroidery on our finest pieces, our use of technology is precise and purposeful:

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and account settings
• Targeting Cookies: Used to show relevant advertising (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent banner.

International Customers

Celebrating modern femininity worldwide means respecting global privacy standards. While we cannot currently deliver to some Asian countries and remote locations, we comply with applicable privacy laws including GDPR for European customers and CCPA for California residents.

Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.