At Fleurdumal Shop, we understand that finding the perfect fit is as personal as your style. While we craft each piece with precision and care, we want you to feel completely confident in your selections. Our returns and exchanges policy reflects our commitment to your satisfaction, ensuring a seamless experience that matches the elegance of our collections.
Return & Exchange Policy Overview
We gladly accept returns and exchanges within 15 days of your delivery date. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with original tags attached, and in its original packaging.
Non-Returnable Items
To ensure the intimate nature and hygiene of our products, the following items cannot be returned or exchanged:
- Bodysuits (due to their intimate nature and close-fitting design)
- Bikinis (for hygiene reasons)
- Bondage & Peekaboo Bras (specialty intimate apparel)
- Any items marked as final sale
We appreciate your understanding that these exceptions help us maintain the quality and intimate standards our customers expect from Fleurdumal.
Return & Exchange Process
Step 1: Initiate Your Return or Exchange
Within 15 days of receiving your order, please contact our customer care team at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Fleurdumal Customer Care Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for Size/Exchange for Product]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Step 2: Receive Return Authorization
Within 1-2 business days, our customer care team will email you a Return Authorization Number and detailed instructions for returning your item(s).
Step 3: Package and Ship Your Return
Please include the following in your return package:
- Item(s) in original condition with tags attached
- Original packaging
- Copy of your order confirmation or packing slip
- Return Authorization Number clearly visible on the outside of the package
Ship your return to:
Fleurdumal Shop Returns
1864 Kuhl Avenue
Atlanta, US 30328
Step 4: Processing Your Return
Once we receive your return, please allow 3-5 business days for inspection and processing. You will receive an email confirmation when your return has been processed.
Refund Information
Refund Timeline
Refunds will be processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.
Refund Methods
- Credit Card Payments (Visa, MasterCard, JCB): Refunds will appear on your statement within 7-10 business days, depending on your bank’s processing time
- PayPal Payments: Refunds will be processed back to your PayPal account within 3-5 business days
Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send your new item.
International Returns
While we celebrate serving modern femininity worldwide, please note that return shipping costs for international orders are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance for your return package.
Important Notes
- Sale items are only eligible for exchange or store credit
- We cannot accept returns lost in transit – please keep your tracking information
- For damaged or incorrect items, please contact us within 7 days of receipt
- Store credit will be issued in the form of an e-gift card valid for one year
Questions?
Our customer care team is dedicated to ensuring your Fleurdumal experience reflects the sophistication and comfort of our collections. Please contact us at [email protected] with any questions about returns or exchanges.
We’re here to help you feel as confident in our service as you do in our designs.