Shipping Information
At Fleurdumal, we understand that anticipation is part of the experience. Our shipping options are designed to bring our elegant collections to your doorstep with efficiency and care.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
Delivered via DHL or FedEx
10-15 business days after dispatch - Free Shipping
Available for orders over $50
Delivered via EMS
15-25 business days after dispatch
Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to feel completely confident in your Fleurdumal selections. Our returns policy reflects our commitment to your satisfaction, ensuring an experience that matches the sophistication of our collections.
Return Policy Overview
We gladly accept returns and exchanges within 15 days of your delivery date. To be eligible, items must be:
- Unworn and unwashed
- With original tags attached
- In original packaging
- In the same condition as received
Non-Returnable Items
To maintain our intimate quality standards, the following items cannot be returned or exchanged:
- Bodysuits (due to their intimate nature and close-fitting design)
- Bikinis (for hygiene reasons)
- Bondage & Peekaboo Bras (specialty intimate apparel)
- Any items marked as final sale
We appreciate your understanding that these exceptions help us maintain the intimate standards our customers expect from Fleurdumal.
Return & Exchange Process
Step 1: Initiate Your Return or Exchange
Within 15 days of receiving your order, please contact our customer care team at [email protected] with the following information:
- Order number and date
- Items to return/exchange (product names and sizes)
- Reason for return/exchange
- Preferred resolution (refund/exchange)
- Your contact information
Step 2: Receive Return Authorization
Within 1-2 business days, our customer care team will email you a Return Authorization Number and detailed return instructions.
Step 3: Package and Ship Your Return
Please include in your return package:
- Item(s) in original condition with tags
- Original packaging
- Copy of order confirmation or packing slip
- Return Authorization Number clearly visible on the package
Ship your return to:
Fleurdumal Shop Returns
1864 Kuhl Avenue
Atlanta, US 30328
Step 4: Processing Your Return
Once we receive your return, please allow 3-5 business days for inspection and processing. You will receive an email confirmation when completed.
Refund Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.
Refund Methods
- Credit Card Payments (Visa, MasterCard, JCB): Refunds appear on your statement within 7-10 business days
- PayPal Payments: Refunds processed to your PayPal account within 3-5 business days
Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for your new item.
Additional Information
International Returns
While we celebrate serving modern femininity worldwide, return shipping costs for international orders are the customer’s responsibility. We recommend using trackable shipping with insurance.
Important Notes
- Sale items are only eligible for exchange or store credit
- We cannot accept returns lost in transit – please keep tracking information
- For damaged or incorrect items, contact us within 7 days of receipt
- Store credit is issued as e-gift cards valid for one year
Questions?
Our customer care team is dedicated to ensuring your Fleurdumal experience reflects the sophistication and comfort of our collections.
Contact us at [email protected] with any questions about shipping, returns, or exchanges.
We’re here to help you feel as confident in our service as you do in our designs.