Term and Conditions

By accessing our website or making a purchase, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please stop using our website immediately.

1. User Obligations and Responsibilities

1.1 Account Registration and Use

When you create an account at Fleurdumal Shop, you agree to:

• Provide accurate, complete, and up-to-date personal information
• Keep your account and password confidential, and be responsible for all activities under your account
• Notify us immediately of any unauthorized use of your account
• Not use our website for any illegal or unauthorized purpose

1.2 Acceptable Use

You agree not to:

• Use our website to transmit spam, malware, or materials that may harm our system
• Attempt to gain unauthorized access or interfere with the normal operation of our website
• Use our products for any illegal activities
• Copy, modify, or distribute any content from our website without explicit permission

2. Product and Service Description

2.1 Product Range

Fleurdumal Shop focuses on providing refined lingerie for modern women, including but not limited to:

• Bras (Bralettes, BRAS, Essentials Bras, Fuller Cup Bras, Bondage & Peekaboo Bras)
• Underwear (Essentials Panties, Cheekys & Hiphuggers)
• Swimwear (Bikinis)
• Bodysuits
• Apparel (Dresses, Camis & Tanks, Bustiers & Bra Tops)
• Accessories (Accessories, Garters & Belts, Bridal)

2.2 Product Description and Images

We strive to ensure the accuracy of product descriptions and images. However, actual product colors may vary slightly due to display devices and photography conditions. All sizes and measurements are approximate, and we recommend referring to the product-specific size guide.

3. Order and Payment Terms

3.1 Order Processing

All orders will be processed within 1–2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information.

3.2 Pricing and Payment

All prices are displayed in USD. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of ordering. If payment is declined, we will be unable to process your order.

3.3 Shipping and Delivery

We offer the following shipping options:

• Standard Shipping: $12.95, delivered by DHL or FedEx, arrives within 10–15 business days after shipment
• Free Shipping: Applies to orders over $50, delivered by EMS, arrives within 15–25 business days after shipment

3.4 Canceling and Modifying Orders

If you need to cancel or modify your order, please contact us immediately before the order is processed. Once the order has been processed, we cannot make changes.

4. Return and Refund Policy

4.1 Return Eligibility

We accept returns and exchanges within 15 days of delivery. To qualify, items must be:

• Unworn and unwashed
• With original tags attached
• In original packaging
• In the same condition as received

4.2 Non-Returnable Items

To maintain our intimate wear quality standards, the following items cannot be returned or exchanged:

• Bodysuits (due to their intimate fit)
• Bikinis (for hygiene reasons)
• Bondage & Peekaboo Bras (special intimate items)
• Any items marked as final sale

4.3 Return Process

The return process includes the following steps:

1. Contact our customer service team within 15 days of receiving your order
2. Receive a return authorization number and detailed return instructions
3. Package and ship the item back
4. Wait for inspection and processing once we receive your return

4.4 Refund Information

Refunds will be processed within 5–7 business days after we receive and inspect your return:

• Credit Card Payment: Refunds may take 7–10 business days to appear on your statement
• PayPal Payment: Refunds will be processed to your PayPal account within 3–5 business days

Please note: Original shipping fees are non-refundable. For exchanges, we cover the standard shipping cost of sending your replacement item.

5. Intellectual Property

Fleurdumal Shop and all related content, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, are the property of Fleurdumal Shop or its content providers and are protected by international copyright laws.

You may not copy, modify, distribute, display, perform, or use any content from our website for commercial purposes without our explicit written permission.

The “Fleurdumal” name and logo are our registered trademarks. You may not use these marks without prior written consent.

6. Limitation of Liability

6.1 Product Use

You acknowledge and agree that you are fully responsible for purchasing and using our products. We are not liable for any injuries or damages resulting from improper use of our products.

6.2 Website Availability

We strive to ensure continuous website availability but do not guarantee an error-free or uninterrupted experience. We are not responsible for downtime caused by circumstances beyond our reasonable control.

6.3 Indirect Damages

In no event shall Fleurdumal Shop be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, even if advised of the possibility of such damages.

6.4 Liability Cap

In any case, Fleurdumal Shop’s total liability shall not exceed the total amount you paid for products purchased on our website.

7. Privacy Policy

We value your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase products. By using our website, you agree to our handling of your data as described in the Privacy Policy.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising from these terms or your use of the website shall be resolved exclusively in the courts with jurisdiction over the location of our headquarters.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes take effect immediately upon being posted on the website. Your continued use of the website following such changes indicates your acceptance of the revised terms.

We encourage you to review this page regularly for any updates.